Shipping & Delivery Policy

This Shipping & Delivery Policy (“Policy”) sets out the terms on which Helvio LLC (“we,” “us,” “our”) delivers products purchased through our website https://www.helvio.co.uk (the “Website”) to consumers in the United Kingdom.

1. Delivery Method

1.1. All UK orders are dispatched via Royal Mail.

1.2. Standard delivery time is typically 6 to 9 business days from the date of dispatch. Business days exclude weekends and public holidays.

1.3. While we make every effort to deliver within the stated timeframe, delivery dates are estimates only and cannot be guaranteed. Delays may occur due to factors outside our control, including carrier capacity, seasonal peaks, or unforeseen circumstances.

2. Delivery Charges

2.1. Delivery charges are displayed at checkout and may vary depending on order value, promotions, and delivery destination.

2.2. From time to time, we may offer free delivery promotions, which will be clearly indicated on the Website.

3. Risk and Title

3.1. Risk of loss or damage to the goods passes to you once delivery has been completed at the address provided at checkout.

3.2. Ownership of the goods passes to you only once full payment (including delivery charges) has been received by us.

4. Failed Deliveries

4.1. If delivery cannot be completed due to an incorrect or incomplete address provided by you, or if you fail to collect the package after a missed delivery attempt, additional charges may apply for redelivery.

4.2. Where goods are returned to us after repeated failed delivery attempts, we reserve the right to cancel your order and issue a refund, less any delivery and return costs reasonably incurred.

5. Delivery Deadlines Under UK Law

5.1. In accordance with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, goods must be delivered within 30 days of purchase unless otherwise agreed.

5.2. If we are unable to deliver within this statutory period, you are entitled to cancel the order and receive a full refund.

6. International Deliveries

6.1. We may offer delivery outside the United Kingdom. Additional shipping charges, duties, and customs fees may apply, and these are your responsibility as the customer.

6.2. We are not responsible for customs clearance delays or refusal of goods by customs authorities.

7. Contact

For delivery-related enquiries, please contact:

Helvio LLC
Email: chris@helvio.co.uk
Address: Provided upon request