Privacy Policy
Helvio Ltd (“Helvio”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://www.helvio.co.uk (“Website”).
This Policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
The data controller responsible for your personal data is:
Helvio Ltd
Registered Office: [Insert Malta registered office address]
Email: chris@helvio.co.uk
2. Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: name, title, date of birth.
- Contact Data: billing address, delivery address, email address, telephone number.
- Transaction Data: details of purchases and payments made.
- Technical Data: IP address, browser type, operating system, device identifiers, cookies.
- Usage Data: how you interact with our website (pages viewed, time spent, clicks).
- Marketing Data: your preferences in receiving marketing communications.
3. How We Collect Your Data
- Directly from you (when you register, purchase products, subscribe to newsletters, or contact us).
- Automatically, through cookies and analytics when you use our Website.
- From third-party service providers (e.g., payment processors, delivery companies).
4. Purpose of Processing
We process your personal data for the following purposes:
- To process and fulfil your orders.
- To manage payments and prevent fraud.
- To arrange shipping and delivery.
- To provide customer support.
- To send service updates and marketing communications (where you have consented).
- To improve our Website, products, and services.
5. Legal Basis for Processing
We rely on the following legal bases for processing your personal data:
- Performance of a contract (e.g., to process and deliver your orders).
- Compliance with legal obligations (e.g., tax and accounting rules).
- Legitimate interests (e.g., improving our website, preventing fraud).
- Consent (e.g., sending you newsletters or promotional emails).
6. Cookies
Our Website uses cookies and similar technologies to improve user experience, analyse traffic, and personalise content. You may adjust your browser settings to refuse cookies; however, some features of the Website may not function properly.
A detailed Cookie Policy is available [insert link].
7. Data Sharing
We may share your personal data with:
- Service providers (payment processors, IT and hosting providers, analytics providers).
- Delivery companies (e.g., Royal Mail, DHL).
- Professional advisers (legal, tax, auditors).
- Regulatory authorities if required by law.
We do not sell your data to third parties.
8. International Transfers
If we transfer your data outside the UK/EEA (e.g., to service providers in other countries), we will ensure adequate protection is in place in compliance with UK GDPR, such as Standard Contractual Clauses.
9. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements.
10. Your Rights
Under the UK GDPR, you have the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Erase your data (“right to be forgotten”).
- Restrict or object to processing.
- Request data portability.
- Withdraw consent (where processing is based on consent).
- Lodge a complaint with the Information Commissioner’s Office (ICO) (www.ico.org.uk).
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”
13. Contact
For any questions or to exercise your rights under this Policy, please contact:
Helvio Ltd
Email: chris@helvio.co.uk
Address: [Insert Malta registered office address]